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Frequently Asked Questions

Buying

Browse items, add to cart, and proceed to checkout. You can pay via Mobile Money or Card.

Yes, you can cancel an order within 1 hour of placing it from your "My Orders" page.

Selling

Listing items is free! We only charge a small commission fee when your item sells.

Payouts are processed weekly to your provided Mobile Money or Bank Account.

Returns

You have 3 days to report an issue with a received item for a full refund.

Still need help?

Our support team is available 24/7.