Redeeming a gift
Open the link, tap Redeem, show the code at the till.
Support
How can we help?
Most answers are below. If yours is not, we reply to messages within a working day.
Sending and scheduling
Change or cancel a scheduled gift up to the day before.
Delivery and refunds
Where we deliver, how long it takes, and what happens if it goes wrong.
Open the link in your text or email and tap Redeem. Shopping vouchers give you a code to show at the till; dining and experiences are booked for you once you pick a date.
No. Anyone can receive and redeem a gift straight from the link, with no account and no download. The app is only if you want to keep a Gift Wallet balance.
Pick a gift, write your card, choose when it should arrive, and pay with MTN MoMo, Telecel Cash or card. The whole thing takes about a minute.
It is a balance rather than a fixed voucher. Your recipient can spend it across any of our partner brands, in any amount, and it never expires.
Yes. Set the date and we deliver it that morning at 7am Accra time. You can schedule as far ahead as you like and change it up to the day before.
Gift cards and experiences reach anywhere with a phone. Physical gifts — cakes, flowers, hampers — deliver same-day in Accra and Tema, and next-day to Kumasi, Takoradi and Cape Coast.